Support staff

Specific advice for support staff members.

The National Education Union represents more than 29,000 support staff members across the UK in the maintained, academy, free school, independent, further education, sixth form and university sectors, and this number is growing all the time.

The NEU welcomes into membership all professionals working in the education sector: teachers, teaching assistants, examination officers, technicians, librarians, lecturers, managers, administrators and ancillary staff.

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The Green Book

The National Agreement on Pay and Conditions (more commonly referred to as the “Green Book”) covers nearly all support staff who work in the maintained and academy sectors in England, Wales and Northern Ireland.

The Green Book and Associated Matters

This guide has been produced for the use of local Officers and school Reps when dealing with support staff issues in maintained and academy school. 

The Way Forward Agreement

The “School Support Staff - The Way Forward” Agreement was finalised in 2003. It was negotiated and agreed at the same time as the Workload Agreement (“Raising Standards – Tackling Workloads”), the primary focus of which was to address teacher workload.

“The Way Forward” Agreement contains a number of sections:

  • Model Role Profiles for various school support staff jobs
  • Guidance on Training & Development for school support staff
  • Guidance on the use of fixed-term contract support staff in schools

Support staff advice and guidance