Support staff pay

Pay claim 2026-2027

Unison has called a formal ballot from 9 July to 7 August, rejecting the NJC pay offer of 3.3 per cent and pursuing the unions’ claim of a £3,000 or 10 per cent increase in pay, whichever is greater. We understand that Unite intends to ballot on the same basis. 

Considering the indicative ballot results, the NEU executive has decided in solidarity, to ballot support staff members in the autumn term, alongside teachers.

About support staff pay 

Without the tireless efforts of support staff, our education system simply could not function.

The NEU believes that support staff pay should reflect this. Support staff pay has lost around 26% of its real value since 2010. Any pay award must be fully funded by the central government. Schools and colleges cannot be left to absorb rising staff costs which are threatening jobs and driving unmanageable workloads. 

Our clear and consistent priority is to work collectively with the NJC unions, Unison, GMB and Unite to fight for the fair pay that support staff deserve. 

Read our termly bulletin on NEU support staff wins. 

Most support staff are employed on the local government pay scales determined by the NJC (JNC in Northern Ireland) for local government services.  

Most LA schools use the local government pay rates to pay their support staff in conjunction with National Joint Council (NJC) terms and conditions, but this can vary. An employee's contract should state their rate of pay, the point on the local government pay scale that refers to, and how the rate will increase on an incremental basis to a certain point. 

Though academies can set their own pay and conditions, nearly all maintain the link to the Local Government pay arrangements,  using the Local Government pay spine and the National Agreement on Pay and Conditions of Service – otherwise known as the Green Book. 

The NEU bargaining toolkit provides resources to support a proactive approach to pay issues in the workplace.  Support staff have the right to be treated fairly on pay and this means we need to secure transparency and fairness in pay, with appropriate recognition of experience and proper payment for responsibilities undertaken.   

Right to join the NEU

The NEU has consistently approached the NJC unions with a call to work collaboratively to organise the unorganised and get every support staff member into a union. Due to a lack of progress the NEU’s Special Conference on 28 February 2026 voted overwhelmingly to withdraw from the 2017 TUC agreement restricting the NEU’s ability to recruit and organise support staff. From 28 March 2026, the NEU will begin to actively recruiting non-union support staff, with the aim of strengthening action on whole-school issues and improving terms and conditions, while continuing to seek collaboration with NJC unions.

What is active recruitment?

Active recruitment means that every NEU rep and member should now ask every support staff colleague who is not already a member of a union to join the NEU. 

Latest pay claim for Support Staff

Pay submission for 2026/27

The NJC Employers’ Side has made a full and final offer of a 3.3% pay increase, rejecting all other elements of the claim. They have also stated that the offer must be funded from existing budgets.

This represents a real-terms pay cut for support staff, who have lost on average 26% of their pay since 2010. As the offer is unfunded it will further exacerbate the systemic exploitation support staff face, including working beyond their contracted hours or undertaking duties above their pay grade.

The NJC unions submitted the following pay claim for 2026/27: 

  • An increase of at least £3,000 or 10% (whichever is greater) across all NJC spinal column points
  • A minimum pay rate of £15 an hour for the NJC pay spine  

In addition:   

  • A two-hour reduction in the working week
  • An increase of one day of annual leave
  • The ability of all school support staff to take a day of paid leave during term time
  • The abolition of the Level 1 Teaching Assistant role and instead all Level 1 role holders be moved onto Level 2   

Backdated pay

Any pay increase for support staff should be backdated to 1st April. We have created model letters for members and branches to use to claim any backdated payment.

Pay scales

Pay scales for support staff in England, Wales and Northern Ireland.

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