AdviceLine

About adviceline

We provide advice on your rights and how to resolve employment issues as a union member. Our expertise can help you to enforce your rights and to build union strength in the workplace. For support with your mental health and general well-being, please see the details for the Education Support Partnership. 

Opening hours :

AdviceLine phone lines are open Monday – Friday, 9 am – 7 pm, except for 11 am -12 pm every Tuesday. 

Having issues at work?  

• If you are experiencing work-related issues, contact your workplace representative. If there is no representative in your workplace, consider electing one.
• Please also check the adviceline FAQ and advice pages to see if your issue is covered. 
• For queries about existing issues being handled by an NEU caseworker, please contact your caseworker directly. The AdviceLine cannot cross-advise on existing casework. 

Unfortunately, the NEU cannot offer representation or assistance, including advice, for problems that existed before joining the NEU. 

How to contact adviceline:

• You can complete the adviceline contact form for straightforward enquiries and one of our advisors will respond as soon as possible
• Alternatively, if your issue is more complex you can call us on 0345 811 8111.

When calling, please have the following details ready:

1. Your NEU membership number.
2. Type of workplace you work at (e.g., maintained school, academy, independent). 
3. Relevant documents such as a copy of your contract and workplace policies. 
4. A brief timeline of the main events related to your enquiry.

Please note that due to high call volume, longer waiting times are expected.