I appreciate that the current Coronavirus (Covid-19) situation is an enormously challenging and worrying time, and we understand that all Unions, like many others, will be facing difficult conditions. These are exceptional circumstances and I want to personally assure you that everyone at Unity is totally committed to doing everything we can to support you, whilst you are protecting your colleagues and members.
As we all adapt to new ways of working, we want to engage and educate our customers to ensure continued accessibility. We urge you to make full use of our Internet Banking platform which, as you will already be aware, provides a secure service for your members with everything they need to manage their accounts remotely. In addition, self-serving online provides our teams on the phone more time to support those with more complex financial needs. We will continue to invest in our digital platforms so that we can serve you even better, both now and in the future.
Please remember, we are here to support you and your members through this period of uncertainty, and to answer any concerns about the impact of Covid-19 on your organisation. Should you require additional support, speak directly to Richard Rose, your Relationship Manager or get in touch with our Customer Service team on 0345 140 1000, who are available Monday - Friday 8:30am-5pm, Thursday 9.30am-5pm.
I have included key information below to help with some of the recent issues customers have been experiencing, which I hope your members will find useful. More detailed information and guidance are in our FAQs.
Please contact me personally if you would like to discuss any aspect of the impact on your banking through this period. In the meantime, please stay safe and thank you for your loyalty and confidence in Unity Trust Bank.